Callswala Platform
Voice & Telephony
Plivo numbers, WebRTC softphone, smart routing.
Every feature in Voice & Telephony
Virtual Phone Numbers for India — Buy, Assign, Track
Search, buy and assign Plivo virtual phone numbers from inside Callswala. Route to softphone or mobile, track per-number performance, and rent at wholesale rates.
Learn moreWebRTC Softphone — In-Browser Calling for Sales Teams
A floating browser softphone with mute, hold, transfer, recording, and ringback. No desk phone, no install — just Chrome and a mic.
Learn moreCall Recording with Consent Disclosure
Per-org call recording with optional spoken consent disclosure, UI overrides, and secure storage. DPDP-aware defaults.
Learn moreSmart Call Routing — Teams, Hours, Failover
Route inbound calls by team, business hours, agent availability and failover. Simultaneous, sequential or scheduled ringing.
Learn moreRound-Robin Call Routing for Sales Teams
Distribute inbound calls evenly across agents with round-robin or fixed-order routing — with sticky-agent for returning callers.
Learn moreSticky Agent — Returning Callers Reach the Same Rep
Sticky-agent routing reconnects repeat callers with the agent they last spoke to, preserving context and improving conversion.
Learn moreCall Whisper & Consent Disclosure
Whisper context to the agent before they connect, and play consent disclosure to the caller — fully configurable per org and per number.
Learn moreLive Call Monitoring & Coaching
See active calls in real time, listen in, whisper to agents, or barge in. Built for sales managers and support leads.
Learn moreCall Tagging & Outcome Qualification
Tag every call with an outcome, qualification, and next step — and feed those tags back into routing, reports, and Google Ads conversions.
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