Even call distribution, automatic.
Round-robin makes sure every agent gets their fair share of inbound leads — and sticky-agent ensures returning callers reach the rep who already knows them.
The problem
When calls always go to whoever picks up fastest, your best closers burn out and the rest of the team gets stale. Without routing logic, attribution and commissions get messy too.
How Callswala solves it
Configure round-robin at the team level, or use fixed-order routing for tiered teams. Sticky-agent layers on top so context is never lost between calls.
What you get
True round-robin queue
Tracks the last-answered agent per team and rotates fairly.
Fixed-order ring
Senior reps ring first; juniors back them up if nobody answers.
Sticky agent for returning callers
If a caller spoke to Aman last week, they'll ring Aman first this week.
Skip-on-busy & availability
Agents on another call or marked away are skipped automatically.
FAQs
Can sticky-agent be turned off per team?▾
Yes. Toggle per team, or set a TTL (e.g. sticky for 30 days then back to round-robin).