A softphone that lives in the same tab as your CRM.
Floating dialer with full call controls — mute, hold, blind & warm transfer, conference, recording — and a clean mic-permission workflow that just works.
The problem
Most teams switch between a CRM, a separate dialer app, and the customer record they're looking at. Context dies the moment you pick up the headset.
How Callswala solves it
The Callswala softphone is WebRTC-native. It rides alongside every page in the dashboard, ringback comes from a real Web Audio API ringtone, and every call is logged against the matching lead automatically.
What you get
Floating, persistent dialer
Available on every page so agents never lose context.
Full PSTN call controls
Mute, hold, blind transfer, warm transfer, conference, on-demand recording.
Smart mic-permission flow
Walks agents through enabling the mic on first use — no IT ticket required.
Ringback via Web Audio API
Real ringback so agents know the call is actually trying, not stuck.
Per-org call policies
Auto-record, spoken disclosure and UI overrides honor your compliance settings.
FAQs
Does it work on mobile?▾
Yes — softphone runs on mobile Chrome/Safari, but for field agents we recommend routing calls to the agent's mobile number instead.
Is the call data sent to Callswala or stays in Plivo?▾
Media flows directly between the browser and Plivo's edge; Callswala stores only the metadata and (if enabled) the recording URL.