Record every call — compliantly.
Toggle recording on per org, per team or per number. Optional Plivo-spoken disclosure plays before connect; UI disclosure shows to your agents.
The problem
Recording is table-stakes for sales coaching and dispute resolution — but most teams either record nothing or record everything without consent, which is a problem under India's DPDP Act.
How Callswala solves it
Callswala separates the recording switch from the disclosure switch and lets you override both per call, per team or per org. Recordings are stored against the call log and only the right roles can listen.
What you get
Per-org recording policy
Off, on, or on-demand. Default reflects your compliance posture.
Spoken consent disclosure
Plays a configurable Plivo-side message before the call connects.
Agent-side UI disclosure
Big visible indicator so agents always know recording is on.
Role-scoped playback
Recordings appear in call logs; only admins and assigned agents can play them back.
FAQs
Where are recordings stored?▾
On Plivo's secure storage; Callswala stores the secure URL and serves playback through signed links.
Is this DPDP-compliant by default?▾
We provide the building blocks (consent disclosure + audit logging). Final compliance is your call based on use case.