One WhatsApp inbox. Your whole team.
Plug in your Meta WABA credentials and Callswala becomes your shared WhatsApp workspace — real-time, multi-agent, with every thread linked to the lead.
The problem
WhatsApp Business app maxes out at a handful of devices and has no concept of agents. Most teams end up sharing a phone — which is a compliance and audit nightmare.
How Callswala solves it
Callswala runs on the official WhatsApp Cloud API with Supabase Realtime under the hood. Multiple agents reply concurrently, status indicators show who's typing, and every thread is anchored to the lead's journey.
What you get
Real-time split-panel inbox
List on the left, thread on the right — updates live across all agents.
Per-org WABA credentials
WABA ID + Phone Number ID + permanent token, stored encrypted per org.
New conversation dialog
Start an outbound thread to a phone number, even one you've never messaged.
Journey-linked
Every message becomes a journey event on the matching lead automatically.
FAQs
Do I need my own Meta WABA?▾
Yes — bring your own WABA. Callswala connects to it via the Cloud API.
How is messaging billed?▾
Per WhatsApp's 24-hour conversation window model. We surface the conversation category (Marketing / Utility / Auth / Service) on every thread.