Voice & Telephony
Coach in real time. Not from yesterday's call recording.
The Live Calls view shows every call currently in progress across your team. Listen silently, whisper to your agent only, or barge in on a 3-way call.
The problem
Recording is great for retrospective coaching, but the moment to save a deal is mid-call — not after.
How Callswala solves it
Callswala's live-calls dashboard surfaces every in-flight conversation. Permissions are role-scoped, so reps see their own calls and managers see the team.
What you get
Listen, whisper, barge
Standard 3-mode supervisor toolkit.
Real-time updates
New calls appear instantly; durations tick live.
Role-scoped visibility
Agents only see their own calls; managers see their team; admins see everything.
FAQs
Will the customer know I'm listening?▾
Listen and whisper are silent to the customer. Barge joins as a 3-way and is audible.